Service fees - what are they and how to avoid them?
Like you, we also don’t like service fees and while we can’t remove them, we aim to make them simpler and fairer for our customers. Our service fees are consistent for all our customers.
We have put together the following handy tips and tricks for our customers, to make your concrete pours efficient and avoid being charged additional service fees in the process.
Waiting time is one of the main reasons a concrete customer is charged service fees. At Found, we know there are reasons why waiting times occur, that is why our waiting time fees start incurring after 45 minutes of the truck being on site, whereas some suppliers start charging at 30 mins.
Ensure all preparation work is completed before the truck is on its way: In order to limit the amount of time a concrete truck spends on site, ensure all your form and preparation work is completed before the truck is released front the plant.
Make sure all required staff are on site so that they can get to work as soon as the truck arrives.
Make sure you know how you want your concrete poured from the truck: You need to know the best way to get your concrete from the truck. This might require you to get a concrete pump, use a wheelbarrow or pour straight from the chute pending on the amount of concrete you’re using or the specifications of the job site.
Using a wheelbarrow traditionally is the most manual way to do so and thus might take the longest and mean that you are at risk of being charged waiting times.
If you are pouring straight from the chute, or from a pump, ensure you have enough people to work, smooth and set your concrete.
At Found, we know that there can be times when you order too much concrete for your job site. That is why we have increased the threshold of returned concrete volume to 0.5m3.
Over ordered or surplus concrete can be returned in the delivery vehicle for environmentally responsible disposal if no facility is available on site. To help measure the amount of concrete that you will need for your job, we have introduced a concrete calculator that is available to be used during the Found order process.
Cancellation fees may incur when your job is cancelled after 3pm on the day prior to your pour.
Be organised and use our modify/reschedule order button - we have a reschedule and modify order button within our app and website to make it easier for you to make changes to your concrete order. You can change the concrete mix specifications, order size and delivery date, time and address all within our app.
Minimum Load Fee
A fee of $95 per m3 + GST applies for loads delivered less than 3m3. Calculated as: Shortfall x per m3 rate.
For pre-pay customers, after your pour is complete, you will receive a final invoice via email which will have any service fees that you may have incurred. This will be sent up to 10 days after your pour. Our payment terms for this final invoice is three business days.